This Refund Policy outlines the terms and conditions governing refunds for purchases made on our website. By making a purchase, you are agreeing to adhere to these refund terms.
1. Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- You must request a refund within 30 days of your purchase.
- The item must be in its original condition, unopened, and in its original packaging.
- The product must be unused and free from damage.
2. Non-Refundable Items
Certain items are non-refundable, including:
- Custom or personalized items.
- Gift cards.
- Downloadable digital products.
3. Refund Process
To initiate a refund, please follow these steps:
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Contact our customer support team at zrodbusiness97@gmail.com with your refund request.
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Include your order number, a description of the item you want to return, and the reason for the return.
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Our team will review your request and respond with further instructions within 7 business days.
4. Return Shipping
In cases where a return is approved, you will be responsible for the cost of return shipping, unless the return is due to a mistake on our part. We recommend using a trackable shipping service to ensure that we receive the returned item.
5. Refund Method
Refunds will be issued using the original payment method. Please allow 7 business days for the refund to appear in your account, depending on your payment provider.
6. Damaged or Defective Items
If your purchase arrives damaged or defective, please contact us immediately at zrodbusiness97@gmail.com. We will work to resolve the issue promptly by offering a replacement, exchange, or refund.
7. Changes to this Refund Policy
We may update this Refund Policy to reflect changes in our practices and services. It is your responsibility to review this policy periodically for updates.
9. Contact Information
If you have any questions, concerns, or requests related to refunds or this Refund Policy, please contact us at:
zrodbusiness97@gmail.com
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